Claims Escalation

If no resolution has been reached within forty five (45) working days from the date the complaint has been filed, you are entitled to refer the matter to the Insurance Regulatory Authority (IRA).

It is good to note that the IRA will only consider complaints which the Liberty has attempted to resolve but has failed or that the complainant is not satisfied with the outcome.

Liberty Life Assurance (U)Ltd and Liberty General Insurance (U)Ltd is committed to delivering the best possible service to our customers and all of staff have been informed of our complains handling procedures.

To understand our claims process Click here

For Health Cover visit //www.libertyhealth.net/uganda/en/ or email uganda@libertyhealth.net